Field Service Action - Customer Satisfaction Program - 20N04 - Steering Damper
#31
If someone replaces a suspension part proactively, while the truck is still under warranty, and you get the death wobble anyway (while still under Ford warranty), can and will they deny your warranty because you've modified the suspension? With only about 2K miles on my 2019 and no real problems to date (except acted a bit squirrely once or twice when I hit a bump on the highway while going around a curve), I'm torn between waiting to see if I have problems while under warranty and letting Ford try to fix it on their dime, or throw parts at it now when I have no problems and voiding the warranty.
(and btw, AK2NC, this is N1IV - just guessing?)
#32
If someone replaces a suspension part proactively, while the truck is still under warranty, and you get the death wobble anyway (while still under Ford warranty), can and will they deny your warranty because you've modified the suspension? With only about 2K miles on my 2019 and no real problems to date (except acted a bit squirrely once or twice when I hit a bump on the highway while going around a curve), I'm torn between waiting to see if I have problems while under warranty and letting Ford try to fix it on their dime, or throw parts at it now when I have no problems and voiding the warranty.
#33
Void exactly what warranty??? That Ford will replace your defective stabilizer with another defective stabilizer? Over and over again until the "warranty" runs out? I'll gladly take my chances and keep my time and sanity by putting a new unit on myself, then forgetting about the whole thing, while driving down the hwy. With one hand on the wheel.
#34
So I got the same notice in my Ford Pass as everyone else. Since I am not personally familiar with DW - 2019 F350 is my first truck ever - can someone tell me in plain English what the experience is like? I have not towed yet, but what I do notice is that driving down the highway, in the curve, when hitting a bump or pothole, the truck bounces around but settles down fairly quickly. My remedy has been both hands on the wheel and slow down a little when I am approaching the curve at high speed. Is that DW? If not, what is it?
Thanks, appreciate responses from more knowledgeable folks.
Thanks, appreciate responses from more knowledgeable folks.
#35
Replaced the stock shocks and steering stabilizer at 4000 miles. Went with the Rancho 5000 product at all 5 locations. Truck spends 95% of it's life on the highway and towing our Airstream so, just went with these as i have ran them on many of my previous vehicles with no issues. My 2019 has never experienced even the slightest hint of DW but, thought I would be proactive swapping these parts out. I have the 'non FX4' shocks and they were complete garbage. Rancho's made a noticeable improvement in overall ride. Love the truck and if DW ever shows up, will just have the front end rebuilt with quality aftermarket parts and keep on truck'n.
#36
If someone replaces a suspension part proactively, while the truck is still under warranty, and you get the death wobble anyway (while still under Ford warranty), can and will they deny your warranty because you've modified the suspension? With only about 2K miles on my 2019 and no real problems to date (except acted a bit squirrely once or twice when I hit a bump on the highway while going around a curve), I'm torn between waiting to see if I have problems while under warranty and letting Ford try to fix it on their dime, or throw parts at it now when I have no problems and voiding the warranty.
#37
So I got the same notice in my Ford Pass as everyone else. Since I am not personally familiar with DW - 2019 F350 is my first truck ever - can someone tell me in plain English what the experience is like? I have not towed yet, but what I do notice is that driving down the highway, in the curve, when hitting a bump or pothole, the truck bounces around but settles down fairly quickly. My remedy has been both hands on the wheel and slow down a little when I am approaching the curve at high speed. Is that DW? If not, what is it?
Thanks, appreciate responses from more knowledgeable folks.
Thanks, appreciate responses from more knowledgeable folks.
That's what it feels like.
#38
The entire front end will shake violently until you slow down to below 10 mph. Your family will grab the oh **** handles and you'll start sweating as you navigate across 3 highway lanes of traffic while rapidly slowing down trying to regain full control.
That's what it feels like.
That's what it feels like.
#39
I got my letter from Ford a few days ago. On the back of the letter it states that if you have paid to have this service done before the date of this letter you may be eligible for a refund. 6 months ago I replaced my dampener with a single Fox unit. I wonder if they'll refund the money I paid for the Fox. Hmmm.
#40
I got my letter from Ford a few days ago. On the back of the letter it states that if you have paid to have this service done before the date of this letter you may be eligible for a refund. 6 months ago I replaced my dampener with a single Fox unit. I wonder if they'll refund the money I paid for the Fox. Hmmm.
#41
#44
#45